Version 5 Release Notes

WebRoot Anti-Virus False Positive

by George Harrison | May 18, 2018
Important note relating to WebRoot anti-virus false positive report.
Several customers have reported an issue with WebRoot anti-virus which we have now had an update from WebRoot to inform us this has been corrected. The report was a false-positive, which means there was actually not a problem with the ScanToPDF software. The problem was actually with the WebRoot software. Please follow these instructions provded by WebRoot to correct the problem.

THIS ADVICE IS PROVIDED BY WEBROOT AND NOT OIC. IF ANY OF THIS ADVICE IS NOT CLEAR PLEASE CONTACT WEBROOT TECHNICAL SUPPORT AND NOT OIC

Webroot Support (Sep 23, 2016 17:18)

RE:False positive in ScanToPDF software

Hello - 

Thank you for bringing this to our attention. We have researched this and found that it is indeed NOT a threat. We have reversed the determination on our end and your users can follow the steps below to restore the file from quarantine: 

Part 1: Check to see if any related files are in quarantine 
1. Click on the cog icon next to 'PC Security'. 
2. Open the 'Quarantine' tab. 
3. Check the box next to the filename you want to restore, then click Restore. 

Part 2: Change the Detection Configuration for the files (if necessary) 
1. In the PC Security setting screen, click the 'Block/Allow Files' tab. 
2. If a file you want to use is in the list, make sure the 'Allow' radio button is selected. 
3. If the file is not in the list, click the 'Add file' button. 
4. Navigate to the file and click Open. 
5. Make sure the item is set to "Allow" in the list. 

Part 3: Verify that the related processes are set to "Allow" 
1. From the main Webroot SecureAnywhere window click on the cog icon next to 'Utilities'. 
2. Open the 'System Control' tab. 
3. Under Control Active Processes, click 'Start'. 
4. Find the active process(es) in the list. If they are not already set to "Allow", please change the setting. 

Once again we apologize for the trouble. 

Regards, 
The Webroot Advanced Malware Removal Team