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Live Support & Chat

Common Questions

If you need instructions for activating your software click here


If you need help to get started with your scanner visit our documentation page and look at the article "Getting Started With TWAIN"

Please also check our Help & Info menu and documentation page, or contact us using a different method.

Otherwise complete the fields on the form below and click "Chat" and a support representative will be with you shortly.

If We Are Unavailable

If our status says "Live Support Unavailable" you can leave a message describing your problem and we will get back to you by email.

Please include...

  • exact details about the problem you have, including screenshots if possible
  • what version of ScanToPDF you are using (from the "Help>>About ScanToPDF" window of the software.)