Live Support


We are generally available between 09:30 and 18:00 UK time, excluding UK public holidays.

Common Questions

If you need instructions for activating your software click here

If you need help to get started with your scanner visit this page
Our FAQ page may also help - click here
Please also check our Help & Info menu and documentation page, or contact us using a different method.

Otherwise use the Click For Support button on the bottom right of this page to start a chat. If we don't respond, then please leave a message.

IMPORTANT - If leaving a message please include

exact details about the problem you have, and not just "stopped working" for example.

what version of ScanToPDF you are using (from the "Help>>About ScanToPDF" window of the software.)

visitors not leaving these details will NOT be answered