Offline Support Request

This form is for requesting support when we are not available on our Live Support page

Please complete the required details to request support from our support team. 

Response Time

We will respond by email only (in the first instance) within 24 business hours

Live Support Times 

We are UK based and generally available for live support between 09:30 and 18:00 UK time
Monday to Friday excluding public holidays

Incomplete forms will not be responded to
Please enter your name
If the software is used by a company, please enter the company name
Please enter the serial number shown on the Help>>About ScanToPDF window of the software
Invoice number or order number provided to you at the time of purchase
Please enter the email address used to make your purchase
Please enter the email address we should reply to with support information (if different from the purchase email address)

Please enter details about your support request

Please enter as much information as you can including details of any error messages that appear. Also include details of how to reproduce the problem if possible.